Help Centre
Find help with buying, selling, payments, delivery and PIN Pickup on SilentSale®. Learn how SilentCover® supports both sides.
Buying
- Find it: browse preloved fashion, tech, home and kids' items from UK sellers.
- Pay securely: the price you see includes SilentCover®, and payment is handled by Stripe.
- Receive & confirm: confirm the order when it arrives, or check the item in person with PIN Pickup.
Selling
- Snap & list: add photos and the details buyers need.
- Sell your way: choose UK delivery, PIN Pickup or both.
- Get paid fast: your earnings reach your SilentSale® wallet once the order completes.
Two ways to complete an order
- Delivery: tracked UK shipping, with the label created in the app.
- PIN Pickup: meet in person, check the item, then share your PIN to confirm acceptance.