What is buyer and seller protection?
"Buyer protection" covers the person paying. True buyer-and-seller protection covers both, so neither party carries all the risk.
Key points
- Most platforms protect the buyer only; the seller absorbs chargebacks and no-shows.
- Shared protection splits the cost and covers both sides equally.
- SilentCover is built around both-sides protection on every deal.
How SilentSale protects both sides. SilentCover is SilentSale’s shared-protection model: both the buyer and the seller contribute a small amount, and the payment is held securely until the buyer confirms the item is as described — then it is released to the seller. Both sides are protected equally. For in-person deals, PIN Pickup holds the payment until a PIN is exchanged at the meetup, so no one relies on cash changing hands.
Frequently asked questions
Do any marketplaces protect the seller?
Rarely, and usually partially. SilentSale builds seller protection in as standard.
Is protection a financial product?
No. SilentCover is a discretionary protection service — a protection layer, not a financial product.
Join the fairer UK marketplace
SilentSale is pre-launch. Get early access before we open.
Join the waitlist →