SilentSale®

Collection-only items: sell safely with PIN Pickup

For bulky or fragile items, prepare the collection details and inspection. Complete the in-person sale through the app.

Updated 2 October 2026UK
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  1. 01Make collection practical
  2. 02Keep the description available at inspection
  3. 03Complete only after the item is accepted
  4. 04Handle a mismatch before acceptance

  1. Make collection practical

    Include measurements, detachable parts and any stairs or narrow access. Agree who will lift and transport the item. Do not promise it will fit a vehicle without checking dimensions.

  2. Keep the description available at inspection

    Show the buyer the condition and any faults you disclosed. Do not dismantle something essential to a working demonstration before they can inspect it.

  3. Complete only after the item is accepted

    Payment happens through the app; the PIN records acceptance. It is not a courier tracking code.

    Stripe processes payments and holds funds until the order completes.

    PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

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  4. Handle a mismatch before acceptance

    If the buyer cannot accept the item, do not complete the PIN step. Use the order tools and Support to resolve the situation before handover.

    Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.

    See how SilentCover® works
See how SilentCover® works

Questions people ask

Collection-only items: sell safely with PIN Pickup

For bulky or fragile items, prepare the collection details and inspection. Complete the in-person sale through the app.

What should I check before completing the order?

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first. PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

Keep reading

Sources

  • SilentSale® Terms and Conditions — payment, protection, acceptance and evidence rules. Checked 2026-10-02. §4.1–4.3, §7.5, §15.2.2–15.2.4, §6.5.1, §8.2–8.3