SilentSale® vs Depop: fees, protection and pickup

Costs for buyer and seller

Compare the whole checkout total and seller proceeds, including optional services and delivery.

There are no listing costs. The standard seller contribution to SilentCover® is deducted after a successful sale; review your earnings preview.

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

Depop has no UK selling charge, but its UK payment processing costs 2.9% plus £0.30 on the item price, shipping and applicable taxes. Optional boosts cost extra. Source

For UK buyers purchasing in GBP, Depop’s marketplace charge is up to 5% plus up to £1, excluding postage and taxes; checkout shows the actual amount. Source

A £10 calculation, with the limits visible

With £0 postage and no taxes or paid boosts in this arithmetic example, Depop’s seller processing charge is £0.59, leaving £9.41; its buyer charge is up to £1.50, making the buyer total up to £11.50. Postage changes the seller calculation. Check the actual checkout and seller breakdown.

£10 item: buyer pays £0.60 SilentCover®, seller pays £0.60. Before delivery and any eligible adjustments, the buyer pays £10.60 and the seller receives £9.40.

Depop has no UK selling charge, but its UK payment processing costs 2.9% plus £0.30 on the item price, shipping and applicable taxes. Optional boosts cost extra. Source

For UK buyers purchasing in GBP, Depop’s marketplace charge is up to 5% plus up to £1, excluding postage and taxes; checkout shows the actual amount. Source

What is protected, and for whom

Check eligibility, excluded items and evidence requirements. A buyer policy and a seller policy can have different conditions.

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

Depop offers eligible UK sellers protection for transit loss or damage when using its shipping label, with a £250 transaction limit including shipping and taxes, and further conditions. Source

Eligible UK buyers who check out through Depop Payments can report non-arrival, damage or significant misdescription within 30 days of purchase through its protection process. Source

Delivery and local handover

For a sale you intend to complete in person, decide how payment and acceptance will be recorded before agreeing collection.

Tracked delivery starts from £2.96, with available services and the price shown at checkout. Use a SilentSale®-issued label and check parcel size, weight and contents before dispatch.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

Depop says in-person transactions are outside Depop Protection. Source

If there is a problem

For a transaction on another service, use that service’s own order tools and current issue deadlines. On SilentSale®, follow the rules for the selected fulfilment method.

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first.

Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.

Listing and moving your items

Create a fresh SilentSale® listing with your own photos and accurate details. This page does not promise a direct importer for this service.

There are no listing costs. The standard seller contribution to SilentCover® is deducted after a successful sale; review your earnings preview.

Which approach suits you?

Depop may suit sellers who prefer its selling model and can meet its shipping-protection rules. SilentSale® is an option when you want an in-app local handover with a buyer acceptance PIN, alongside Shipping.