SilentSale®

Fake payment emails: checks before you sell

A payment email can look convincing. Check the order in the app before dispatching, handing over an item or entering account details.

Updated 2 October 2026UK
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  1. 01Read the request, not just the logo
  2. 02Open the order independently
  3. 03If you already followed a link
  4. 04Keep a record for review

  1. Read the request, not just the logo

    Treat a request to pay money to receive a payment, refund an overpayment separately, or share a login code as a reason to stop. The sender name and logo do not prove who sent it.

  2. Open the order independently

    Close the message and open SilentSale® directly. Match the item and buyer to the paid order rather than following the email’s link.

    Stripe processes payments and holds funds until the order completes.

    Browse the marketplace

  3. If you already followed a link

    Stop interacting with the page. Open your account directly and use Support to describe what happened. If you entered payment details, contact your payment provider through its own app or published contact details.

  4. Keep a record for review

    Retain the message, sender details and the time it arrived. Report the account or message through the app. Do not send more money to someone offering to recover the payment.

    Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.

    Get help
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Questions people ask

Fake payment emails: checks before you sell

A payment email can look convincing. Check the order in the app before dispatching, handing over an item or entering account details.

What should I check before completing the order?

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first. PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

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