SilentSale®

How to sell a phone safely in the UK

Show the phone’s condition, prepare your personal data for removal and agree how the buyer can check it before accepting.

Updated 2 October 2026UK
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  1. 01Test and describe the phone
  2. 02Prepare your data before handover
  3. 03Keep item evidence without publishing private details
  4. 04Check the delivery choice
  5. 05Understand the sale before you publish

  1. Test and describe the phone

    Record the model, storage, visible damage, battery information available in settings and any repairs. Test charging, cameras, speakers and buttons. Say which accessories are included.

  2. Prepare your data before handover

    Back up what you need, follow the manufacturer’s account-removal and reset instructions, and remove your SIM and memory card. Check the phone can reach its setup screen without your account. Never share your account password with the buyer.

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  3. Keep item evidence without publishing private details

    Keep a private record of identifying details and condition for any later review. Crop personal notifications, addresses and account details from listing photos.

  4. Check the delivery choice

    Before booking Shipping, check the available courier’s battery and packaging rules. For PIN Pickup, arrange a condition check before the buyer accepts with their PIN.

  5. Understand the sale before you publish

    There are no listing costs. The standard seller contribution to SilentCover® is deducted after a successful sale; review your earnings preview.

    SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

    Tracked delivery starts from £2.96, with available services and the price shown at checkout. Use a SilentSale®-issued label and check parcel size, weight and contents before dispatch.

    PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

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Questions people ask

How to sell a phone safely in the UK

Show the phone’s condition, prepare your personal data for removal and agree how the buyer can check it before accepting.

What should I check before completing the order?

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first. PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

Keep reading

Sources

  • SilentSale® Terms and Conditions — payment, protection, acceptance and evidence rules. Checked 2026-10-02. §3.2.2, §3.5.1, §3.1–3.3, §6.1–6.5, §14.2–14.4, §7.5, §15.2.2–15.2.4