Selling high-value items safely (phones, consoles, designer goods)

Describe the item accurately, keep relevant evidence and check the paid order status before fulfilment.

Checked 2 October 2026UK

01What to know

What to know
Record the condition and relevant item details.
Keep communication and payment in the app.
Shipping uses tracked couriers and SilentSale®-issued labels. Raise issues within 72 hours after delivery confirmation, or collection for a locker or parcel-shop order. Confirming receipt closes this window early, so inspect the item first.
PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.
Start selling with no listing costs
List personal goods in the UK. Choose tracked Shipping or PIN Pickup, with both sides protected equally.
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How SilentSale® protects both sides

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

See how SilentCover® works

Questions people ask

What should I know before shipping?

Use a SilentSale®-issued label and follow the packing and dispatch instructions. Keep the courier receipt and tracking details.

How does in-person acceptance work?

Keep reading

Sources

SilentSale® Terms and Conditions: payment, protection, acceptance and evidence rules. Checked 2026-10-02. §3.1–3.3, §6.1–6.5, §4.1–4.3, §7.5, §15.2.2–15.2.4, §6.5.1–6.5.1, §7.3.7, §15.2, §3.2.2, §3.5.1, §4.4, §2.3.4