Are packing and unboxing videos required?
No. Packing and unboxing videos are encouraged, not mandatory. They can strengthen the evidence available when a problem is reviewed.
Make useful evidence
Show the actual item and parcel clearly. Retain receipts and messages as well; a video does not replace the dispatch, packaging or issue-reporting rules.
How it works on SilentSale®
Packing and unboxing videos are encouraged, not mandatory. A packing video should show the condition, packing process and sealed parcel. Start an unboxing video before opening and record it in the app or upload it within the dispute timeframe.
For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first.
Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.
Questions people ask
Are packing and unboxing videos required?
No. Packing and unboxing videos are encouraged, not mandatory. They can strengthen the evidence available when a problem is reviewed.
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Sources
- SilentSale® Terms and Conditions: payment, protection, acceptance and evidence rules. Checked 2026-10-02. §14.5.1–14.5.5, §15.3.1–15.3.5, §6.5.1–6.5.1, §7.3.7, §15.2, §6.5.1, §8.2–8.3