SilentSale®

Do online marketplaces protect sellers?

Protection terms differ between services and transaction types. On SilentSale®, SilentCover® applies to both sides under the Terms.

Checked 2 October 2026UK
See how SilentCover® works
  1. 01What to know

  1. What to know

    Read who contributes, which transactions qualify and what evidence is needed.

    Check the acceptance rules and issue deadline.

    SilentCover® is SilentSale®’s shared-protection model: both buyer and seller contribute and are protected equally. The standard contribution is £0.30 + 3% of the item price per side; check the amounts shown in the app for any eligible adjustments. Stripe processes payments and holds funds until order completion.

How SilentSale® protects both sides

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

See how SilentCover® works

Questions people ask

What should I compare between marketplaces?

Compare payment handling, contributions, fulfilment, issue deadlines and evidence requirements in the current terms.

How is protection shared on SilentSale®?

Buyer and seller both contribute to SilentCover® and are protected equally. Outcomes depend on evidence and the Terms.

Keep reading

Sources

  • SilentSale® Terms and Conditions: payment, protection, acceptance and evidence rules. Checked 2026-10-02. §3.1–3.3, §6.1–6.5, §4.1–4.3, §7.5, §15.2.2–15.2.4, §6.5.1–6.5.1, §7.3.7, §15.2, §3.2.2, §3.5.1, §4.4, §2.3.4
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