What is SilentCover® and what does it cover?
SilentCover® is a discretionary protection service under the Terms, with contributions from both sides and evidence-based decisions.
Read the limits for your order
Protection depends on following the Terms, including the payment, dispatch, packaging and acceptance rules. A contribution does not mean every claim will be accepted.
How it works on SilentSale®
SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.
For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first.
PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.
Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.
Questions people ask
What is SilentCover® and what does it cover?
SilentCover® is a discretionary protection service under the Terms, with contributions from both sides and evidence-based decisions.
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Sources
- SilentSale® Terms and Conditions: payment, protection, acceptance and evidence rules. Checked 2026-10-02. §3.1–3.3, §6.1–6.5, §6.5.1–6.5.1, §7.3.7, §15.2, §7.5, §15.2.2–15.2.4, §6.5.1, §8.2–8.3