What is buyer and seller protection?
SilentCover® is SilentSale®’s shared-protection model: both buyer and seller contribute and are protected equally. The standard contribution is £0.30 + 3% of the item price per side; check the amounts shown in the app for any eligible adjustments. Stripe processes payments and holds funds until order completion.
What to know
Both buyer and seller contribute to SilentCover® and are protected equally.
Decisions depend on evidence and the Terms.
Shipping and PIN Pickup have different acceptance rules.
How SilentSale® protects both sides
SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.
PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.
Questions people ask
Does SilentSale® protect both sides?
Both buyer and seller are protected equally under SilentCover®, subject to the Terms.
What kind of service is SilentCover®?
SilentCover® is a discretionary protection service.
Keep reading
- Is it safe to sell on Facebook Marketplace?
- How to avoid marketplace scams in the UK
- What is the safest way to sell something in person in the UK?
- Marketplace scams UK: eight warning signs
- How to price preloved items in the UK
- Sell locally without cash: PIN Pickup explained
- All guides
- All answers
- Compare marketplaces
- City guides
Sources
- SilentSale® Terms and Conditions: payment, protection, acceptance and evidence rules. Checked 2026-10-02. §3.1–3.3, §6.1–6.5, §4.1–4.3, §7.5, §15.2.2–15.2.4, §6.5.1–6.5.1, §7.3.7, §15.2, §3.2.2, §3.5.1, §4.4, §2.3.4