SilentSale® vs Preloved: fees, protection and pickup

Costs for buyer and seller

Compare the whole checkout total and seller proceeds, including optional services and delivery.

There are no listing costs. The standard seller contribution to SilentCover® is deducted after a successful sale; review your earnings preview.

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

Preloved describes no listing or selling charges, with optional account upgrades. Source

Preloved’s free membership normally replies after 12 days; paid members can reply immediately. Business-member adverts allow immediate free-member replies too. Source

What is protected, and for whom

Check eligibility, excluded items and evidence requirements. A buyer policy and a seller policy can have different conditions.

SilentCover® is a discretionary protection service under the SilentSale® Terms. Both sides protected equally: buyer and seller each contribute £0.30 + 3% of the item price. Decisions depend on the Terms and evidence.

Preloved’s safety guidance says it does not handle transaction payments. Source

Delivery and local handover

When arranging a Preloved deal, confirm who will take payment and arrange transport. Do not assume a classified listing includes the SilentSale® order and acceptance process.

Tracked delivery starts from £2.96, with available services and the price shown at checkout. Use a SilentSale®-issued label and check parcel size, weight and contents before dispatch.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

If there is a problem

For a transaction on another service, use that service’s own order tools and current issue deadlines. On SilentSale®, follow the rules for the selected fulfilment method.

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first.

Use the Resolution Centre and in-app conversation to raise an issue, exchange evidence and try to agree a resolution before escalation for review.

Listing and moving your items

Create a fresh SilentSale® listing with your own photos and accurate details. This page does not promise a direct importer for this service.

There are no listing costs. The standard seller contribution to SilentCover® is deducted after a successful sale; review your earnings preview.

Which approach suits you?

Preloved may suit people who prefer classified adverts and its membership choices. SilentSale® is an option if you want the payment, delivery choice and issue tools in the same marketplace flow.