Depop suspended my account with no explanation. What now?

Why has Depop suspended my account without explaining?

Depop’s suspension page says that while its goal is to give users as much information as possible about actions on an account, it may sometimes need to take action without notifying you directly. “No explanation” matches that second half. It does not tell you which reason was used on your account.

The reasons it lists, especially if repeated, are prohibited items, inappropriate content, transacting off Depop, abusive behaviour or harassment, and fraudulent behaviour. It also says an account may be temporarily suspended while you respond to a Resolution Centre issue or verify account information.

Only the notice, if you have one, and the appeal outcome can say which of those applied. This page cannot see your account.

Depop’s suspension page says that while its goal is to give users as much information as possible about actions on an account, it may sometimes need to take action without notifying you directly. Reasons it lists, especially if repeated, include prohibited items, inappropriate content, transacting off-platform, abusive behaviour or harassment, and fraudulent behaviour. It also says an account may be temporarily suspended while you respond to a Resolution Centre issue or verify account information. If you disagree, it says you can submit an appeal and should include evidence. Source

How do I appeal a Depop suspension?

Depop’s appeals policy, updated 15 February 2024, says an appeal exists so a person can review the decision. Machine-learning tools sometimes send a case to a person. The same policies apply whether the process was automated or not.

If Depop removed a listing, the email contains a unique link, and that link is only for that email. Use the link you were sent. For other problems, use the request form and attach the evidence you have. The suspension page also says you can submit an appeal.

Depop says a person then emails one of four outcomes: the decision is overridden and the account reactivated; the appeal is denied because the original decision was correct; the decision is overridden but other infringements still block reactivation; or the original reason was wrong but a different breach remains. Once the appeal has been reviewed and actioned, that is the final decision.

Do not pay anyone who says they can lift the suspension from outside Depop. Do not share login codes.

Depop’s appeals policy, updated 15 February 2024, says an appeal exists so a person can review the decision. It says machine-learning tools sometimes send content to agents for human review, and that the same policies apply whether the process was automated or not. A content-removal email contains a unique link, and that link is only for that email. Other appeals use the request form. It says a person reviews the appeal, then Depop emails one of four outcomes: the decision is overridden and the account reactivated; the appeal is denied because the original decision was correct; the decision is overridden but other infringements still block reactivation; or the original reason was wrong but a different breach remains. Once an appeal has been reviewed and actioned, that is the final decision. Source

What should I gather before I send the form?

Save any email, the date access stopped, and screenshots of listings you believe were misunderstood. Keep order numbers for sales that were in progress. A suspension does not, on these pages, move those sales to another app.

If buyers are waiting, reply from inside Depop if you still can. If you cannot, say that in the appeal.

A tax-information request is a different message. If you have been asked for a National Insurance number, use the answer on a marketplace asking for a National Insurance number, and check your own situation with HMRC. This is not personal tax advice.

Read marketplace scams so a “we will unsuspend you” message does not take your password. For a Vinted ban, use Vinted account suspended. The rules are not the same.

Can I sell on SilentSale® while Depop reviews the appeal?

You can apply to sell on SilentSale® if you meet its own rules. A Depop suspension is not a SilentSale® decision, and a SilentSale® account does not reverse a Depop one.

SilentSale® is a UK marketplace for private individuals aged 18 and over. Buyer and seller each contribute £0.30 + 3% of the item price to SilentCover® (£0.60 each on a £10 item), a discretionary protection service. Stripe processes payments and holds funds until the order completes. You choose tracked Shipping, with 72 hours after delivery to report an issue, or PIN Pickup, where the buyer inspects and then shares a 6-digit PIN. There is no cash and no dispute after the PIN.

Read Depop fees and SilentSale® vs Depop before you relist an item that is still reserved on Depop.

Stripe processes payments and holds funds until the order completes.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

For Shipping, report problems within 72 hours after confirmed delivery, or the collection scan for a locker or parcel-shop order. Confirming receipt closes the window early, so inspect first.