How does eBay collection in person work?

How does the eBay collection code work?

The buyer pays at eBay checkout and chooses collection in person. eBay gives them a QR code or a 6-digit code to bring.

Give them time to inspect. If they are satisfied, scan the QR or type the code on the order. eBay says that confirms collection. It is also what eBay points to if they later say they did not receive the item.

eBay says you need that code to complete the handover. It also says to use your own judgement about handing the item over before you have entered the code. If you forget at the meetup, ask for the 6-digit code and enter it on the order as soon as you can.

eBay’s collection help page says the buyer pays at eBay checkout and selects collection in person. Give the buyer a chance to inspect. If they are satisfied, ask for the QR code or the 6-digit code, then scan or enter it. eBay says that confirms collection, and that the code is what it uses if the buyer later says they did not receive the item. The same page says to use your own judgement about handing the item over before you have entered the code. Source

What about cash on collection?

eBay’s page does not say that cash is banned. It does tell you what to do if the buyer wants to leave eBay.

If they ask to pay cash, pay by bank transfer, or move the conversation off eBay, the page says decline and keep the sale on eBay.

A transfer you cannot see inside eBay is not the code process. Read fake payment emails before you trust a screenshot.

eBay’s collection help page says that if the buyer asks to move the sale off eBay, including cash, a bank transfer or private contact, you should decline and keep the sale on eBay. The page does not say that cash itself is banned. Source

When is the money available after collection?

Two eBay pages disagree, so this guide will not pick one and hide the other.

The getting-paid page says local-collection funds are available within 24 hours after you enter the 6-digit code, or after the buyer scans the QR code.

The collection page says that once the order shows as Collected, funds will usually be available within 48 hours.

Open the order and use the date on the screen. A hold, described in the payout guide, can override both sentences.

eBay’s collection help page says that after you confirm the buyer’s code, the order status becomes Collected and your funds will usually be available within 48 hours. Source

eBay’s getting-paid help page says local-collection funds are available within 24 hours after you enter the 6-digit confirmation code the buyer received by email, or after the buyer scans the QR code. Source

Can the buyer open a case after they have collected it?

Yes, for some reasons. eBay says that if the item is faulty or not as described, you work with the buyer in eBay. That can be a return for a refund or a replacement.

If they want to return it for any other reason, your options depend on the returns setting. eBay says that if the listing says no returns, you do not have to accept that other request.

The code proves the handover. It does not, on eBay’s page, close every later complaint. Keep messages inside the order.

eBay’s collection help page says that if the item is faulty or not as described, you need to work with the buyer through eBay. That can mean a return for a refund or a replacement. If the buyer wants to return it for any other reason and the listing says no returns, eBay says you are not obliged to accept that request. Source

What is the in-person alternative on SilentSale®?

Arrange the meetup only after the order is paid. Let the buyer look at the item properly. Share the code only when they accept it.

PIN Pickup on SilentSale® is a different handover. The buyer pays in the app, inspects in person, then shares a 6-digit PIN. You enter it to complete the order. There is no cash. There is no dispute step after the PIN is accepted. Buyer and seller each contribute £0.30 + 3% of the item price to SilentCover® (£0.60 each on a £10 item), a discretionary protection service. Stripe processes the payment and holds the funds until completion.

Read collection without cash, collection-only items and SilentSale® and eBay. Meeting the buyer is optional if you post instead: sell without meeting.

PIN Pickup is an in-person handover. The buyer inspects the item before sharing their six-digit PIN; the seller enters it in the app to complete the order. The PIN is acceptance. There is no shipping, tracking or post-handover dispute window.

Stripe processes payments and holds funds until the order completes.